hercules gazebo logo
Terms and Conditions

Terms and Conditions

Every effort is made to update the information contained on this website, neither the Website Owner nor any third party, data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the website (including but not limited to any information which may be provided by any third party or data or content providers) (“information”) and shall not be bound in any manner by any information contained on the website. The Website Owner reserves the right at any time to change or discontinue without notice, any aspect or feature of this website.

No information shall be construed as advice and information, any description is offered for information purposes only and is not intended for trading purposes. You and/or your company rely on the information contained on this website at your own risk. If you find an error or omission at this site, please let us know.

By placing an order with us or by using our website, you agree to these terms & conditions.


Goods and Services are available only to individuals who we, in our absolute discretion, consider eligible. The eligibility criteria include, without limitation, those whose applications are acceptable to us and are residents in the UK. Services that come with minimum term contracts are only available to individuals who are 18 years old or over. By ordering or otherwise purchasing such Services, you confirm that you are 18 years old or over.


We do not store credit card details nor do we sell customer details to any 3rd parties.

Once you have placed an order, if we are unable to ship any part of it, we may at our sole discretion, either send you part of the order that is in stock or remove item(s) from the order.

It is your obligation to enter the correct delivery address at the time of ordering. If you enter the wrong address, we are not obliged to resend to the correct address at our expense. The delivery address cannot be changed once the order has been shipped. All deliveries are estimated dates only and not guaranteed unless otherwise stated. Orders placed before 1pm are aimed to be sent the same day, but not guaranteed.

Please note that deliveries does NOT include Saturday or Sunday. Orders placed after 1pm on Friday and throughout the weekend will not be dispatched until Monday.

We reserve the right to charge extra fees to deliveries falling outside the standard courier charges.

We offer no guarantees on delivery times unless otherwise stated in writing.

In order to confirm that an order has been lost, we must wait up to 7 working days before claiming against the couriers. Most lost items are located within the courier system within this period of time. If your item is undelivered, you should contact us via our contact page as soon as possible.

We will not be held responsible for lost parcels due to an incorrect delivery address entered by the customer.

At peak times, especially around Christmas, Public Holidays or bad weather, deliveries may take longer to arrive. Although we will assist you in any way we can, we cannot be held responsible for any delays.

Returns and Exchanges

Return of unwanted items – Cooling off period

It is your responsibility to contact us by email or phone to advise us of your intention to return or exchange any item(s) within 7 days of receipt. After this date, it falls solely within the discretion of us if a return or exchange will be accepted. Once notified, all unused items should be received by us within 7 days from the date of notification. We highly recommend that items are returned via a Tracked Delivery service. We do not accept responsibility for items lost in the post. It is your responsibility to ensure the goods are adequately packaged to ensure that they’re not damaged during return.

Return of faulty or damaged items

Faulty items will be accepted up to the manufacturer’s warranty terms. This does not affect your statutory rights.

It is your responsibility to ensure the goods are adequately packaged to ensure that they’re not damaged during return. We will not issue a return or exchange unless the item(s) are in reasonable condition upon return.

Once we receive the returned items, you should allow up to a further 7 days for a replacement to be resent.

Failed Deliveries

If you’re not available to receive order and they’re returned to us we will charge postage costs to re-post goods.


Any refunds will be refunded via the same means as the order was placed and by no other methods.

If you used a debit or credit card to pay via PayPal, any refund will be processed by PayPal. Please allow 14 days.

External Links

External links may be provided for your convenience, but they are beyond the control of the Website Owner. No representation is made as to their content. Use or reliance on any external links and the content therein provided is at your own risk. When visiting external links you must refer to that external website’s terms and conditions of use. No hypertext links shall be created from any website controlled by you or otherwise to this website without the express prior written permission of the Website Owner. Please contact us if you would like to link to this website or request a link to your website.


All of our gazebo frames come with a 12 month warranty against manufacturing defects. The canopy, sidewalls and the wheel bag all come with a 3 month warranty against manufacturer defects.

Canopies, sidewalls and the wheel bags are only covered for manufacturer defects such as the zips and stitching. The warranty does not cover any damage to the covers such as holes or rips that were not present when the gazebo was received. Any such damage should be reported once the gazebo has been received as they will not be replaced later on.

The gazebo warranty does not cover damage caused by adverse weather, accidents, improper assembly, or any form of misuse or neglect by the user.

Our gazebos are not permanent structures and is strongly advised to not be left unattended for prolonged periods of time especially in adverse windy weather.  We do not give any guarantees that our gazebos can not be damaged in bad weather and take no responsibility for any damage sustained as this is not a manufacture defect and will not be covered by our warranty.

We also do not give any guarantees that any of our products designed to help secure the gazebo in place will be enough to fully secure the gazebo in wind. It is the users responsibility to ensure that the gazebo is secured down sufficiently depending on weather conditions and additional security measures may be required to prevent movement or even being blown over.
Any third party use such as tent hire, renting, borrowing etc… will void all warranty for your gazebo. 

Disclaimer of Liability.

The Website Owner and its directors, shareholders and associated persons shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system.

In particular, neither the Website Owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.

Use of the Website.

The Website Owner does not make any warranty or representation that information on the website is appropriate for use in any jurisdiction (other than Great Britain). By accessing the website, you warrant and represent to the Website Owner that you are legally entitled to do so and to make use of information made available via the website.


These website terms and conditions constitute the sole record of the agreement between you and the Website Owner in relation to your use of the website. Neither you nor the Website Owner shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website terms and conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and the Website Owner in respect of your use of the website. In the unlikely event that an incorrect price is shown on our website, we reserve the right to abstain from fulfilling the order at that price. You’ll be notified, at which point you’ll be informed of correct price, and given the choice to proceed with order.

You agree that your order is an offer to buy the Products under these Sales Terms. All orders must then be accepted by us. We may choose not to accept abnormal orders and orders which are not placed in good faith.

Voucher code offers are open to the public only. We reserve the right to cancel any order believed to be representing a trade buyer or retail establishment. After receiving your order, we’ll send you an order confirmation email with order number and details of the items ordered. Please note that the Order confirmation email is not an acceptance of your order. Acceptance of your order and the formation of the contract of sale between us and you and will not take place unless and until you have received an email confirmation of your order being dispatched. Please note that we reserve the right to cancel your order at any time before you receive your ordered items.


The Website Owner may at any time modify any relevant terms and conditions, policies or notices. You acknowledge that by visiting the website from time to time, you shall become bound to the current version of the relevant terms and conditions (the “current version”) and, unless stated in the current version, all previous versions shall be superseded by the current version. You shall be responsible for reviewing the then current version each time you visit the website.


Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.


No indulgence or extension of time which either you or the Website Owner may grant to the other will constitute a waiver of or, whether by estoppel or otherwise, limit any of the existing or future rights of the grantor in terms hereof, save in the event or to the extent that the grantor has signed a written document expressly waiving or limiting such rights.

All provisions of any relevant terms and conditions, policies and notices are, notwithstanding the manner in which they have been grouped together or linked grammatically, severable from each other. Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to voidness, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as pro non scripto and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.

Applicable laws.

Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of Great Britain without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of the High Court of Great Britain in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.

Accessing the Site

We cannot guarantee that the Site will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of the Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt the Site or any computer system, server, router or any other internet-connected device. We cannot and do not guarantee or warrant that any content of the Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output. We do not accept liability for any losses or claims arising from any inability to access the Site or any failure to complete a transaction.

Promotions and discount codes

Promotions and discount codes cannot be used in conjunction with each other and also cannot be redeemed against sale/clearance products unless otherwise stated.

Data Protection

Our policy is that we’ll not pass or sell any customer details we collect to third party without your permission.


The descriptions and pictures on the website are a guide to the style and look of our products. We try to make them as accurate as possible but cannot be held responsible for minor differences.